Who Are Smart Parking?
Smart Parking operates ANPR-enforced car parks across the UK and is a member of the International Parking Community (IPC). They manage sites at shopping centres, hospitals, and commercial properties, with charges typically £100 reduced to £60 for early payment.
Common Reasons to Appeal
- ANPR timing errors: Cameras can malfunction or record incorrect timestamps, particularly during clock changes or system updates.
- Signage not compliant: The IPC Code of Practice requires adequate signage with clear terms.
- You were a customer: If you were a genuine customer of a business the car park serves, you may have had implied permission.
- Late NtK: Under POFA 2012, the Notice to Keeper must arrive within the statutory timeframe.
- Disproportionate charge: If the charge seems excessive relative to any actual loss, this may be arguable.
How to Appeal
Submit your appeal to Smart Parking within 28 days. If rejected, escalate to IAS (Independent Appeals Service) within 28 days. IAS decisions are binding on the operator.
Key Tips
Keep copies of your appeal and evidence. Be specific about dates, times, and locations. Reference the IPC Code of Practice if signage or grace period requirements were not met. Avoid emotional language — stick to facts.
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