About Indigo Parking
Indigo (formerly Vinci Park) is a global parking operator with a significant UK presence, managing on-street enforcement for some councils and operating private car parks. The type of notice you receive — council PCN or private Parking Charge Notice — depends on the location and Indigo's role.
Grounds for Appeal
- Pay-and-display machine fault: Document broken machines with photos and timestamps.
- Valid ticket not seen: If your ticket fell from the dashboard, provide the ticket as evidence.
- Grace period: Check whether a grace period should have been applied when you returned within minutes of expiry.
- Council PCN procedural errors: Check contravention code, date, time, and location are all correct.
- Mitigating circumstances: Emergency situations, sudden illness, or accessibility issues.
Appeal Process
For private charges, appeal to Indigo within 28 days, then escalate to POPLA or IAS if rejected. For council PCNs, make an informal challenge within 14 days, then formal representation, then the Traffic Penalty Tribunal.
On-Street Enforcement
Where Indigo enforces on-street parking for councils, officers must follow strict procedures including observation periods. If an officer issued a ticket while you were at a nearby meter or returning to your vehicle, note the exact time and circumstances.
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